Rules of operation of self-service luggage storage
These rules of operation set out binding conditions for the use of the operator's self-service luggage storage system and are an integral part of every contract for the use of the self-service luggage storage.
The self-service luggage storage system is designed for short-term storage of luggage into lockers without the need for the operator's employees to be present. The customer is obligated to familiarize themselves with the contents of these rules of operation before using the system and to follow them in their entirety. By using the self-service luggage storage system, the customer agrees to these rules of operation.
The luggage storage system runs non-stop, its availability limited only by the opening hours of the building in which it is located.
The storage lockers may only be used to hold luggage the dimensions, weight and shape of which are suitable for the size of the locker. The contents of the luggage must be safe, posing no risk of causing damage to the property of the operator or third parties.
The luggage storage system does not function as a safe or a safe-deposit box and is not intended for storing valuable items. The customer bears full responsibility for the contents of the luggage stored in the storage locker.
It is forbidden to use the locker to store the following items in particular:
- precious or rare metals and products made of precious metals, coins, gemstones, jewelry,
- money, payment cards, valuables, bankbooks, identity papers and travel documents, securities, electronic wallets,
- items of artistic or historical value, collectibles,
- firearms, cutting or thrusting weapons, explosives, pyrotechnics, self-igniting or volatile substances, poisonous, corrosive or otherwise dangerous substances, narcotics and psychotropic drugs,
- food and other perishables,
- living or dead animals, biologic tissues, parts of anatomy, plants,
- dirty or wet items, repulsive items, as well as items that can cause injury, damage the environment or damage the property of the operator or third parties by their nature or by their packaging
The customer acknowledges and agrees that the operator or state authorities are authorized to open the locker or the luggage stored therein at any time for reasons of security and safety.
The current prices for using storage lockers of all sizes for all storage durations are listed at the entrance to the specific luggage storage site and differ by location.
The storage period begins with the payment of the price for storage, placement of the luggage in the locker and the closing of the locker. Storage time ends with the opening of the locker by the customer or by the operator under the conditions stated in art. IV. of these rules of operation.
The customer is authorized to access the locker they have chosen and paid for during the storage period, even repeatedly, without ending the selected storage period.
If the customer exceeds the storage period they have chosen and paid for, they are obligated to pay the price for storage for the extra time period. All payments for exceeding the chosen storage period are due before the opening of the storage locker and removal of the luggage. The storage locker cannot be opened without paying the outstanding sum.
The longest possible storage period is 60 hours.
Once the luggage is retrieved from the locker, the customer is obligated to check that they did not leave anything in the locker and that the locker has not been damaged or polluted. If the customer finds that the operator's property has been damaged, they are obligated to inform the operator without delay.
If the customer forgets the PIN code for opening the storage locker, they must contact the operator.
For the opening of the storage locker by the operator's service technician, the customer is obligated to produce proof of identity with their photo (personal ID, passport), describe the items stored in the locker or in the luggage and sign a receipt confirming that they have taken the luggage and that they undertake to pay any damages the operator may incur as a result of handing the luggage over to an unauthorized person. The customer is obligated to pay the operator CZK 1,000 for the service technician's work.
A tax document for the transaction is issued in electronic form and the customer can download it at the address displayed on the screen of the control terminal during payment for storage.
If the luggage is not retrieved by the customer from the locker within 60 hours of the end of the storage period, the operator is authorized to open the locker and the luggage within it, write a report of the contents of the storage locker and transport and store the contents in the operator's own storage, with the exception of consumables, which the operator is authorized to dispose of immediately; the disposal of such consumables will be stated by the operator in the report. The customer is obligated to pay the operator a fee of CZK 1,000 for the opening of the locker and the transport and storage of its contents to the operator's own storage.
The customer is also obligated to pay the operator for the storage of the items removed from the storage locker and placed in the operator's storage; the fee is equal to CZK 200 per 24 hours from the time the items are placed in the operator's own storage.
The customer can exercise their right to receive the items in the operator's own storage during the operator's opening hours, from 9:00 to 15:00. The operator shall give the customer the stored items after the customer proves their identity by producing a valid personal identification with their photo (personal ID, passport), specifies the items that were stored in the locker and pays the operator the fees set out in these rules of operation.
The operator shall store uncollected luggage in their storage for a maximum period of 7 days. After 7 days, the operator is authorized to dispose of the uncollected luggage at the customer's expense. The operator reserves the right to gift uncollected luggage and its contents to a charitable organization instead of disposing of it.
The customer is liable to the operator for damage caused by improper handling of the storage locker or its equipment, by forced opening, intentional damaging or by storing items in the locker that are prohibited pursuant to art. II. of these rules of operation.
The operator is liable to the customer for the loss, damage or destruction of luggage stored in the locker only in cases where incorrect or insufficient functioning of the locker's locking mechanism has been professionally identified and proven; the maximum amount the operator is liable for in these cases is CZK 30,000. However, this liability does not apply to items that are prohibited from storage pursuant to art. II. of these rules of operation.
The operator is not liable to the customer for the loss, damage or destruction of luggage or its contents if the storage of these items is prohibited pursuant to art. II. of these rules of operation, nor is the operator liable for unauthorized opening of the customer's locker if the customer did not proceed as prescribed during the closing of said locker or if the customer gave the PIN code to open the locker to a third person.
The operator is not liable for missed flights, departures, starts, or for any loss of income, profit, market position, reputation or opportunity. Similarly, the operator is not liable for failing to fulfill their obligations to the customer due to force majeure.
Legal relations arising from the use of the operator's self-service storage lockers are governed by the Czech legal code. Any disputes resulting from the use of the operator's self-service storage lockers fall within the jurisdiction of the Czech courts.
These rules of operation are effective from 1st June 2022.